Professional customer service can be the one thing that sets your fencing and decking business apart from the competition. So, it would serve you well to make it a priority for your team.
There are a few simple things you can do to ensure that you’re treating your customers well (without compromising your own dignity) that could inspire them to hire you again or even recommend your services. Professional customer service is a business strategy.
So, what does that look like in your everyday operations? Here’s the fencing and decking business’s guide to professional customer service.
The Decking and Fencing Contractor with Honesty and Integrity
It can seem like business ownership 101, but you might be surprised at how many shady fencing and decking contractors are actually out there. Or maybe you wouldn’t be surprised. While you can’t do much about how other people operate their business, you can prioritize honesty and integrity in your own fencing and decking business.
There are a couple of advantages to prioritizing honesty and integrity for your business, even when it feels like there is no advantage. For one, you’ll develop a reputation that’s built on actual occurrences. Mistakes will happen and there will be unforeseen circumstances that you can’t control. What you can control is how you handle those situations.
Being honest with your customers about their building projects, costs, and materials means that you’re trustworthy. And when people are looking for someone to build their deck that literally supports their whole family or their fence that keeps their family safe, being trustworthy is an asset.
Your reputation will precede you. Make sure it’s a good one that makes people feel respected. Honesty and integrity will go a long way and your professional customer service will bring in more business for you as a fencing and decking contractor.
Professional Customer Service Even When It’s Difficult
When you choose to operate your business everyday with honesty and integrity, then you will automatically default to prioritizing professional customer service even when those tough customers show up. And they will.
You will come across clients who just cannot be pleased and are never happy. When we say that you should prioritize professional customer service, we don’t mean that you should give away your services or compromise your values. That’s not honest or acting with integrity.
We do mean that you should always maintain your composure in the face of disgruntled clients. And we do mean that you use respectful language. But professional customer service also means adhering to the contract that both parties agreed upon.
When it’s all said and done, there will likely be customers that you could not please. And that’s okay. Your job is to make sure that you never give them a reason to say or believe that they didn’t receive professional customer service.
Contractor Financing as a Professional Service
And finally, providing excellent services like your fencing and decking contractor skills are all part of your professional customer service package. Adding contractor financing to your set of services is not only a wise business decision, it’s also providing that extra little bit that some clients will need to procure your services.
Make sure that you’re giving all of your customers exactly what they need and offer contractor financing as part of your fencing and decking business.
With HFS Financial, offering contractor financing is simple and easy. All you need to do is fill out our contractor application form, and we’ll take it from there. Upon approval, we’ll contact you to start a partnership. There are ZERO contractor fees, and all loans fund 100% up-front for your clients. That means the money will be easy, and you’ll be able to do your job with all the professional customer service you can muster. Contact us today and get started. With HFS Financial, “You Dream It, We Finance It.”