Your fencing and decking business is your livelihood. So when you come across those customers who are hard to please, it can be a little nerve wracking. Don’t let customer interactions overwhelm you. You’re the professional, and you can handle these situations. We’ve got some tips on how to take your customer service to the next level for these tough customers. Here are four “extras” fencing and decking businesses can provide to thrill even the toughest customers.
Know Your Customer
One of the best things you can do when you’re dealing with a tough customer is to learn more about their personality and how they operate. The vast majority of tough customers probably have some sort of experience that has influenced their business interactions and can explain why they’re so difficult to work with. You likely won’t know that reasoning, especially at the beginning of your interactions.
But that doesn’t mean you can’t work to figure out the kind of business interactions they value. You could even consider asking them, “What is most important to you in a fencing and decking contractor?”
Chances are you’ll be able to find the root of their concerns. They may value honesty, punctuality, or attention to detail. Those are all things that you can influence as the fencing and decking contractor this tough customer has decided to hire.
Keep Open Communication
Another surefire way to thrill your toughest customers is by keeping those lines of communication open and flowing. The last thing you want to do is frustrate your already tough customer because you didn’t keep him or her in the know.
One of the easiest “extras” you can provide is keeping your customer abreast of their decking and fencing home improvement project as it happens. You’d be surprised at how many contractors don’t communicate well during the building phases of their projects. Don’t be that decking or fencing contractor.
Be the contractor that contacts your client as soon as you have pertinent information to share. Don’t pester them, but do keep them informed. Most tough customers like to know what’s going on. Pay attention to their reactions and responses to gauge how often you should contact them, but be sure they know what’s going on.
Provide Superior Quality Work
And when you know that your customer is a tough one, be meticulous in your decking and fencing work. We know you value your customers, but we also know it can be easy to cut corners or slack a little when you get comfortable. Make sure your quality of work is superior when working with tough customers.
You can’t always avoid mistakes, but you can be extra careful. Make sure your most trusted team members are on the jobs of your tough customers. And make sure you are dedicated to a job well done.
Offer Contractor Financing
And finally, you can offer contractor financing as a way to ensure that your toughest customers are thrilled. Financing options can be the one thing standing between your customer and their ability to hire you for their next fence or deck build. Contractor financing may be just the thing they need to go from a tough customer to a fully satisfied customer.
Partner with HFS Financial today to offer the very best contractor financing there is. There’s no cost to you, and your customers will have the funding options they need in no time. Give our team a call today and make the best possible business decision. With HFS Financial, “You Dream It, We Finance It.”