Solving Your Contracting Customers’ Top 5 Pain Points
Like with most projects, customers have their fair share of hurdles to jump through when it comes to getting the job done. Unfortunately, just being aware of this isn’t going to help much. That’s why we’ve compiled this quick list for you. Here’s how you can solve your contracting customers’ top five pain points!
Lack of Cash Flow
If your customer doesn’t have any cash flow, you don’t have business. It’s as simple as that. There’s a lot your customer needs to consider before jumping in on a project. How are they going to pay for labor, materials, and the miscellaneous costs? At HFS Financial, we can help get your client the right loan to enable them to hire you as their contractor.
You Don’t Know What You Don’t Know
As the contractor, you’re the expert. You already know the process and the timeframe. Let your customer know what to expect every step of the way. As a customer, there’s nothing more frustrating than having to play 20 questions with your project contractor rather than them simply laying everything out up front.
Not Asking the Right Questions
People will often ask, “How are you feeling?” However, they’ll rarely expect to hear anything more than a simple, “I’m good.” This is a great opportunity to stand out from the pack. Ask your customer what their pain points are. (Trust us, they’ll tell you!) Now you know exactly what your customer needs — no guesswork!
Rude Customer Service
We’ve all been there. “How did HE get a job in customer service? How impolite!” Don’t be that guy (or gal), ever. We all have bad days, but customers deserve (and expect) professionalism at all times. If you or someone who represents you shows anything less than outstanding customer service, it will come back to bite you. Turns out mom was right: “Just be nice!”
Financial Pain Points
Once again, it comes down to money. Have you ever tried to finance a car? How was the process? Would you do it again? What about starting a new project AND having to figure out financing? If you offer customers financing you’ve immediately got a leg up on the competition. HFS Financial can help you find loan options for all your home improvement needs. Contact us today to see the incredible ways HFS Financial can boost your business.
